Fraud Alerts

"Vishing" is defined as the fraudulent practice of making phone calls or leaving voice messages claiming to be from reputable companies to convince individuals to reveal personal information, such as bank details and credit card numbers.

According to the MBA, bank customers are being targeted with spam phone calls with their bank’s name and/or main phone number, typically in the evening, after office hours. The fraudsters are then using social engineering tactics to ease the customer’s concerns by stating that they are calling “to help mitigate potential fraud” and request that the customer provide online banking credentials including the username, password, and multi-factor authentication codes received by text. Unfortunately, fraudsters can sound legitimate and sincere.

Once the fraudster gains entry to a customer’s online banking, they can siphon out cash by initiating peer-to-peer (P2P) payments (most typically using Zelle), intra-bank transfers, EFTs, and even wire transfers. Fraudsters sometimes initiate debit card transactions first.

Fraudsters know that real-time fraud prevention systems will initiate automated phone calls to the bank customers to verify these flagged transactions. They preempt the automated calls by first calling the bank customers themselves and advising them to mark any additional automated calls as “no fraud”.

No one from Greenfield Savings Bank will ever ask you for your full account number, your debit card number, your log in credentials (username or password), or your social security number. NEVER give this information to a caller, even if they claim to be from our Bank. Spammers can make their caller ID phone number look like the Bank’s.